winmy20 Privacy Policy
winmy20 respects the privacy of every user. This policy explains in detail how your personal information is collected, used, stored and protected when you use our platform. Please read this policy carefully before using any winmy20 services.
Why Your Privacy Matters to Us
winmy20 builds trust with Malaysian players through strong data protection and responsible information handling practices.
Highest-Level Data Security
All personal information and financial transactions are protected with 256-bit SSL encryption technology. Your data is never stored without proper protection in place.
No Data Sharing Without Consent
winmy20 does not sell, rent or share your personal information with external third parties without your explicit consent, except as provided for in this policy.
Account Control in Your Hands
You have the full right to access, update and request deletion of your personal information at any time through winmy20 customer support, which operates 24/7.
Financial Transaction Security
Every deposit and withdrawal made through e-wallets, DuitNow, FPX or crypto is processed in a secure environment. Your payment information is encrypted and not stored in the open.
Licensing Policy Compliance
As a platform operating under international licensing, winmy20 complies with the data protection and player identity verification requirements set by our regulatory body.
Round-the-Clock Privacy Support
If you have any questions about privacy or data protection, our support team is available via live chat or email in Malay and English, 24 hours a day.
Definitions and Scope of This Policy
This Privacy Policy is issued by winmy20 ("we", "platform", "service") and applies to all users who access the winmy20.one website, register an account, make deposits or withdrawals, and use any online gaming services provided. By using the winmy20 platform, you agree to the terms of data collection and processing as stated here.
"Personal Information" in the context of this policy refers to any data that can identify you directly or indirectly — including your name, identity card number (MyKad), mobile phone number, email address, e-wallet account information and any information linked to your winmy20 account.
Information We Collect
winmy20 collects personal information through the following processes when you use our platform:
- Account registration information: full name, date of birth, identity card or passport number, email address, mobile phone number and the username you choose
- Financial information: e-wallet details (Touch 'n Go, Boost, ShopeePay), bank account number for FPX, DuitNow information and registered crypto wallet addresses (USDT, BTC, ETH)
- Transaction records: deposit and withdrawal history, total bets placed, winnings and any financial activity on the platform
- Technical data: IP address, device type, operating system version, web browser type, access log data and login session information
- Behavioural information: game preferences, pages visited, gaming session duration and platform usage patterns
- Communications: content of correspondence with our customer support team via live chat or email
⚠️ Important: winmy20 only accepts players aged 21 and above. During the account verification process, we may ask you to submit a copy of your MyKad or other identity document to confirm compliance with this age requirement. Such information is handled securely and confidentially.
Purpose of Data Collection and Processing
winmy20 uses the personal information collected only for legitimate purposes that are necessary to operate the platform safely and efficiently. All use of data is subject to the purposes stated below.
Account Management and Identity Verification
Your registration information is used to create and maintain your winmy20 account. The identity verification process (Know Your Customer, KYC) is carried out to meet international licensing requirements, prevent fraud and keep your account secure from unauthorised access.
Financial Transaction Processing
Your financial data is required to process minimum deposits of RM20 and minimum withdrawals of RM100 using your chosen method. Transaction records are kept for financial accountability, payment verification and support purposes in the event of any transaction dispute.
Customer Support Services
Account information and communication history are used by our support team, which operates 24 hours a day, 7 days a week, to efficiently resolve your enquiries, complaints and technical assistance requests in Malay and English.
Service Improvement and User Experience
Behavioural data and game preferences allow us to personalise your experience on the platform — including game recommendations based on your activity history and interface improvements based on overall player usage patterns. winmy20 also uses this data to evaluate platform performance in terms of reliability and speed.
Marketing Communications (With Your Consent)
If you agree during registration or later through your account settings, winmy20 may send you promotional information — such as bonus offers, new game campaigns and platform news — via email or other communication channels. You may withdraw this consent at any time by contacting our customer support.
Fraud Prevention and Platform Security
Technical data such as IP addresses, access logs and device information are used to detect suspicious activity, protect accounts from unauthorised access and ensure the integrity of games and the authenticity of transactions. This includes action taken against the use of multiple accounts by a single individual.
Data Sharing and Information Storage
Third Parties Eligible to Receive Data
winmy20 does not sell your personal information. However, to allow the platform to operate fully, some data may be shared with the following parties on a need-only basis:
- Payment service providers — to process deposits and withdrawals via Touch 'n Go, DuitNow, FPX, Boost, ShopeePay and crypto networks
- Gaming software providers — minimum technical information required for gaming session verification with internationally licensed providers
- Technology infrastructure service providers — servers, databases and cybersecurity services that help operate the platform
- Regulatory bodies and relevant authorities — where required by law, court order or international licensing requirements
All third parties involved are bound by confidentiality agreements and may only use your data for the purposes specified.
Data Retention Period and Method
Your personal information is stored on secure servers protected with industry-level encryption. We retain active account records for as long as your account remains active. Financial transaction records are kept for the period specified by international licensing requirements and internal audit needs. Once an account is closed and the retention period has ended, data is securely deleted from our systems using methods that ensure it cannot be recovered.
Cross-Border Data Transfers
winmy20 operates under international licensing and our platform infrastructure may be hosted on servers located outside Malaysia. Any such data transfer is subject to protections that are equivalent to or stricter than Malaysia's local data protection standards, including the use of valid data transfer agreements and appropriate technical measures.
🔒 Security Note: winmy20 will never ask for your account password via email, live chat or any communication channel. Do not share your password with anyone, including our customer support staff.
Use of Cookies and Tracking Technologies
What Cookies Are and How They Are Used
winmy20 uses cookies and similar tracking technologies to improve platform functionality and experience. Cookies are small files stored on your device when you visit our website. They allow the platform to remember your preferences, maintain your login session and analyse overall usage patterns.
- Essential cookies — required for core platform functions such as login verification, session security and game stability; cannot be disabled
- Performance cookies — collect anonymous data on how users interact with the platform for technical improvement purposes
- Functional cookies — save your preferences such as language, display settings and account configurations for ease of reuse
- Analytics cookies — help us understand which pages and games are visited most frequently in order to plan platform improvements
Cookie Management and Control
You can control or disable cookies through your web browser settings. However, disabling essential cookies may directly affect platform functionality — for example, you may not be able to stay logged in or access certain games. winmy20 recommends allowing essential cookies for an optimal platform experience.
Your Data Protection Rights as a winmy20 User
As a winmy20 user, you have the following rights regarding your personal information. Contact our customer support to exercise any of these rights.
Right of Access
Request a copy of the personal information we hold about you
Right to Rectification
Update or correct inaccurate information in your account
Right to Erasure
Request deletion of your personal data subject to legal obligations
Right to Restriction
Limit the processing of your data under certain circumstances
Right to Portability
Receive your data in a structured format for transfer
Right to Object
Object to data processing for direct marketing purposes
Policy Amendments and Notifications
Our Right to Update This Policy
winmy20 reserves the right to update or modify this Privacy Policy at any time to reflect changes in laws, technology or our business practices. Any material changes will be communicated to you via your registered email or in-platform notifications. The "Updated" date at the top of this policy indicates the latest version in effect.
Continued use of the winmy20 platform after the effective date of any amendment is considered your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us for further discussion.
Related Policies
This Privacy Policy should be read together with other legal documents governing the use of the winmy20 platform. Please review the relevant documents for a complete understanding of your rights and responsibilities as a user.
- Terms and Conditions of platform use, covering game rules, bonuses and withdrawals
- Responsible Gambling Policy describing self-control tools, deposit limits and self-exclusion measures
- FAQ answering common questions about account security and data protection
📋 Malaysian Legal Compliance: Although winmy20 operates under international licensing, players from Malaysia are responsible for complying with applicable local laws. This platform is intended only for individuals aged 21 years and above.
Join the winmy20 Player Community
Your privacy is protected, your data is secure — just focus on the game. winmy20 offers online slots, live casino, baccarat, sports betting and esports with a minimum deposit of RM20 and full support in Malay.
This platform is for individuals aged 21 and above. Please gamble responsibly. For more information, please check our Responsible Gambling page.