Terms & Conditions
winmy20 Platform Use

1.1 Player Eligibility Requirements

To register and use winmy20 services, you must meet all of the following requirements at the same time:

• Aged 21 or above on the date of registration and throughout the period of platform use.
• An individual with full legal capacity to enter into a valid and binding agreement.
• Not a resident or citizen of a jurisdiction that absolutely prohibits online gambling.
• Acting on your own behalf and not as an agent or trustee of any third party.
• Not diagnosed with a gambling addiction and have not placed yourself under a self-exclusion programme on any gambling platform.

1.2 One Account Per Player

Each player is only permitted to register and maintain one active account at winmy20 at any time. Registering multiple accounts for the purpose of claiming bonuses more than once, circumventing betting limits, or for any other purpose is strictly prohibited and may result in all related accounts being suspended immediately.

winmy20 uses various technical detection methods and behavioural analysis to identify duplicate accounts. If a duplicate account is found, the platform reserves the right to forfeit all balances and bonuses without prior notice.

1.3 Identity Verification

winmy20 reserves the right to request players to submit identity verification documents at any time, including but not limited to:

• A copy of a valid identity card (MyKad) or passport.
• Proof of current residential address (utility bill or bank statement not older than 3 months).
• Proof of ownership of the payment method used for the deposit.
• Any additional documents deemed necessary by the winmy20 compliance team.

Failure to submit the requested documents within the specified period may result in temporary suspension or account termination until verification is complete.

2.1 Deposit Methods and Limits

winmy20 offers a range of deposit methods for the convenience of Malaysian players. The minimum deposit for all methods is RM20. Available deposit methods are:

• Touch 'n Go eWallet
• DuitNow (including DuitNow QR and DuitNow Online Banking)
• Online banking via FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank and other banks that support FPX)
• Boost eWallet
• ShopeePay
• Cryptocurrency — USDT, BTC, ETH

All deposits are processed automatically and are typically credited to the player's account shortly after the transaction confirmation is received. winmy20 does not charge any processing fees for deposits.

2.2 Withdrawal Procedures and Limits

The minimum withdrawal is RM100 per transaction. Withdrawals are processed within 1 hour once the request has been approved by the winmy20 finance team.

Withdrawals will be processed using the same payment method as the player's original deposit, subject to successful verification. If the original method is unavailable, the support team will contact the player to discuss alternatives.

Withdrawals may be delayed in the following situations:

• Identity document verification is still in progress.
• The account is under investigation due to suspected fraudulent activity.
• The player has not yet met the relevant bonus wagering requirements.
• The withdrawal request requires additional review by the compliance team.

3.1 Welcome Bonus

winmy20 offers a welcome bonus to new members — 100% of the first deposit up to a maximum of RM500. This bonus is subject to a wagering requirement of 20 times the bonus amount received before any winnings derived from the bonus can be withdrawn.

Approved calculation examples:

• Deposit RM100 → Bonus RM100 → Account balance RM200 → Wagering requirement: RM100 × 20 = RM2,000
• Deposit RM1,200 → Bonus RM500 (maximum cap) → Account balance RM1,700 → Wagering requirement: RM500 × 20 = RM10,000

The welcome bonus may only be claimed once per new player. Any attempt to claim this bonus more than once through multiple accounts is considered fraud.

3.2 VIP Programme and Cashback

Active winmy20 players are eligible to join the VIP programme, which consists of four tiers with different weekly cashback benefits:

• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback

Advancement to a higher VIP tier is based on a player's overall activity and engagement level on the winmy20 platform. Weekly cashback credited to a player's account carries no specific wagering requirement unless otherwise stated in the relevant promotion terms.

4.1 Strict Platform Prohibitions

The following are strictly prohibited when using the winmy20 platform:

• The use of bots, automated scripts, hacking software or any non-human technology to place bets or interact with the platform.
• Attempting to exploit technical vulnerabilities, software errors or display glitches on the platform.
• Sharing login credentials or allowing another party to use your account.
• Uploading, sending or sharing content that is offensive, indecent, obscene or unlawful through any communication channel on the platform.
• Any form of money laundering or financing of illegal activities through the platform.
• Manipulating game outcomes through collusion or secret arrangements with other players.

4.2 Consequences of Violations

If winmy20 finds or has reasonable grounds to believe that a player has violated any provision in this section, the platform reserves the right to take the following actions:

• Suspend the account immediately while an investigation is carried out.
• Permanently terminate the account without any prior notice.
• Forfeit the entire account balance including any pending withdrawals.
• Report activities related to financial crimes to the relevant authorities.
• Take legal action to seek appropriate damages.

5.1 Platform Limitation of Liability

winmy20 shall not be liable for any indirect, incidental, special, consequential or punitive losses arising from the use of this platform, including but not limited to:

• Loss of money resulting from betting or gambling.
• Service disruptions caused by factors beyond the platform's control (such as internet outages, power failures, third-party cyberattacks).
• Game outcomes that are undesired or unexpected by the player.
• Currency exchange rate changes for players using cryptocurrency.

5.2 Service Suspension and Termination

winmy20 reserves the right to suspend, modify or terminate any part of its services at any time with or without notice. This includes changes to available games, accepted payment methods, bonus structures and other platform features.

In the event of a full service termination, winmy20 will endeavour to provide reasonable notice to players and process withdrawals of valid account balances subject to compliance with these terms.

6.1 Licensing and Operations

winmy20 operates under an international licence issued by a recognised regulatory body. This licence governs the platform's operational practices including player fund protection, game fairness and anti-money laundering compliance.

Players from Malaysia are solely responsible for ensuring their participation in online gambling complies with the laws and regulations in force in their jurisdiction of residence. winmy20 does not provide legal advice regarding gambling to any player.

6.2 Dispute Resolution

Any dispute between a player and winmy20 shall be resolved through the following process in stages:

• First: Contact the winmy20 customer support team via live chat or email to attempt to resolve the dispute directly.
• Second: If the dispute cannot be resolved at the first stage within 14 working days, the player may request mediation through winmy20's licensing regulatory body.
• Third: As a last resort, the dispute will be referred to binding arbitration in accordance with the rules of the relevant arbitration body.

7.1 Right to Modify Terms

winmy20 reserves the right to modify, add or remove any part of these terms and conditions at any time at the platform's sole discretion. Changes will take effect immediately upon publication on this website unless a different effective date is specifically stated.

It is the player's responsibility to review these terms periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated terms.

7.2 Update History